Tenant Resources

Information and tools to help you manage your tenancy and access community services.

Happy family in their apartment home

Quick Actions

Pay Rent

Make a secure online payment

Maintenance

Submit a work order request

Forms

Download tenant forms

Contact Us

Get in touch with your manager

Rent Information

Payment Options

  • Online Payment Portal - Pay securely with credit/debit card or bank transfer
  • Auto-Pay - Set up automatic monthly payments
  • Money Order/Cashier's Check - Drop off at your property office
  • Direct Deposit - Have rent deducted from your bank account
Rent Due Date:

Rent is due on the 1st of each month. A late fee applies after the 5th.

Maintenance & Repairs

Requesting Repairs

We're committed to maintaining safe, comfortable housing. Report any maintenance issues promptly.

How to Submit a Request:

  1. Log into the online portal and select "Work Order"
  2. Describe the problem in detail
  3. Indicate if permission to enter is granted
  4. Submit and receive a confirmation number
Emergency Maintenance

For emergencies (flooding, no heat, gas leak, fire), call 651-675-4499 immediately.

Annual Recertification

To continue receiving housing assistance, you must complete an annual recertification. We'll contact you approximately 90 days before your anniversary date.

What You'll Need:

  • Updated income documentation for all household members
  • Current bank statements
  • Proof of any changes (employment, household composition)
  • Updated identification if expired
Important:

Report any changes in income or household composition within 10 days.

Your Rights as a Tenant

  • Safe & Habitable Housing - Your unit must meet health and safety standards
  • Privacy - You have the right to reasonable notice before entry (usually 24 hours)
  • Fair Housing - Protection from discrimination based on protected classes
  • Reasonable Accommodations - Request modifications for disabilities
  • Grievance Process - The right to appeal decisions through a formal process